Shipping Policy
Thank you for visiting and shopping at Plasma NRG.
Domestic Shipping Policy
Shipment processing time:
All orders are processed within 1–2 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Delivery Time:
3-5 business days within the contiguous USA.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Contiguous USA
Order Amount Standard Ground Shipping
$0–$49.99 $7.95
$75.00+ *Free
*Free shipping on orders of $50 or more.
Hawaii & Alaska
A flat rate of $29.95
SHIPPING COSTS: SHIPPING CHARGES ARE NON-REFUNDABLE.
Expedited/Overnight Shipping
Expedited shipping costs are calculated based on service to your delivery location ZIP Code (U.S. locations only). The shipping cost will be calculated based on your order’s weight and the shipping option you choose at checkout.
Shipment to P.O. boxes or APO/FPO addresses
Plasma NRG ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Plasma NRG is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
If you received your order damaged, save all packaging materials and damaged goods, and let us know as soon as possible:
cs@plasmanrg.com
We will file a claim with the shipping carrier on your behalf and refund or replace the shipment within 3 business days of your claim being accepted by the carrier.
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Plasma NRG will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order but the shipping carrier has reported that it was delivered, please contact us:
cs@plasmanrg.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
